I simply refinanced into the a special loan and since I’d a few more fund – home financing and you will a beneficial HELOC – that have DOCFCU it actually was sometime difficult exercising brand new logistics towards the new financial often times
“I have been an associate for decades and you will has just refinanced my personal home loan with DOCFCU. There are a couple of ladies in the loan division one made me greatly and you can left myself state-of-the-art every step of one’s means. There were certain challenging facts in the process (which had been requested) and i also had specific technical difficulties, back at my end, within the submission a few of the necessary documents. Cecilia got enough time going apart from to assist myself that have those individuals points. One another females (Cecilia and you can Cindy) are fantastic possessions for the company. Its persistence and you can customer care was stellar, and i also wouldn’t think twice to play with DOCFCU to possess my personal upcoming monetary need.”
“I wish to match Octavia. Octavia is actually constantly quick, educated, and you will obvious responding, when you are getting elite and you can polite from the sometimes trying to techniques. I very carefully appreciated dealing with her. I enjoy future a lot more company that have DOCFCU and remain a happy member.”
“I called DOCFCU making an application for information about financing. As soon as Denzel answered the telephone, We realized he’d pay attention instead race myself off the cellular telephone. He’d a determination to help. I told me the kind from my personal telephone call. Denzel told you however search and also have back with me. They got below one hour to have him for an enthusiastic respond to. He previously the exact file we very seriously necessary. We are incredibly pleased having your!! He could be professional, really knowledgeable and kind.”
“An excellent customer support by DOCFCU group representative! I happened to be undergoing to find yet another car and you can received invaluable advice by the Jasmine, Associate Services Agent, on what would be expected away from me. She are very diligent and you will elite. She gave me her head suggestions in case I’d most inquiries. DOCFCU is quite fortunate to have Jasmine on their people.”
Tamica is actually very useful, provided me with some good information, and you can managed the borrowed funds for the a quick and you may successful manner, perhaps not my personal common experience in finance companies and financing
“Exceptional customer service of the DOCFCU associates Jasmine and you may Adrianna. These people were pleasant, polite, tenacious, knowledgeable, and you may professional. It’s been a long time since i worked with such as for example outstanding customer service experts. They spent some time working faithfully to handle and fix people and each procedure I had. I am very happy getting an integral part of DOCFCU and to understand my personal banking circumstances are handled useful content by like a beneficial high party.”
“I experienced just really professional solution out of Tamica, the loan Administrator exactly who treated my circumstances. Very, thank you so much and you will Tamica considerably. I am certain to give that it tale on my family unit members and you may family.”
“Home is Here – Thanks a lot Company out-of Commerce FCU! We would not have inked so it in place of your, and we cannot become pleased! Thanks for their assistance, diligence, and you can operate in making out household getting our home.”
“We want to generally share our enjoy towards assistance i acquired the other day off Lisa Yards. She called you about a great forged make sure that is actually cashed out of the account and you can timely fixed the situation. We planned to commend their advanced dedication to higher customer care.”
“I’m so pleased to help you Carina and you will Octavia, thereby satisfied by the its partnership and you can professionalism. It proactively achieved off to help me ascertain an answer to greatly help rating my personal HELOC profit for you personally to pay for the work that must be done in the house so you can be ready for me to move into. Thank you, Evan, getting best such as a cluster!”